Cancellation and Refund Policy

Canceling Future Renewal

When a paid subscription is active, cancellation stops the next renewal. Access continues through the verified end of the current paid period.

A cancellation request does not create a new charge and does not shorten an already paid access period.

Refund Requests

Cancellation does not automatically create a prorated refund. Refunds are manual exceptions that require review and approval by an authorized One Time administrator.

Any approved refund is confirmed from the payment provider before account access is updated. A request or browser confirmation alone is not proof that a refund occurred.

Accounts And Learning Records

Cancellation or a refund does not by itself delete a Parent account, Student profile, attendance, progress, questions, or content history.

Account closure and data-rights requests are separate processes governed by the Privacy Notice and the protected Parent data-rights workspace.

Billing Safety

The public signup form does not collect payment card details. When paid billing is enabled for an account, card and financial actions use the approved provider-hosted billing flow.

One Time grants or removes learning access only after verified signed billing events and account-scoped reconciliation.

Questions And Requests

Signed-in Parents should use the protected billing or support workspace for account-specific cancellation and refund questions. Do not send payment card details through public forms or ordinary email.